Compassionate Communication Triad (CCT) Diagnostic

Your Contact Information

Why we need this

We'll use this information to send you your detailed assessment results and follow up with personalized recommendations.

Full Name *

Your full name

Email Address *

We'll send results here

Phone Number *

For follow-up contact

1

Module 1: Style & De-escalation (Behavior) - Section A: Active Listening & Pace

Instructions

For each pair, choose the option that is MOST like you (M) and the option that is LEAST like you (L).

Question 1

Statement	Most Like Me	Least Like Me
A I prioritize moving a conversation to a solution quickly.
B I ensure the other person feels fully heard, even if it delays resolution.

Select one option in each column

Question 2

Statement	Most Like Me	Least Like Me
A When a team member makes a mistake, I immediately focus on the steps needed to fix the system.
B When a staff member shares a mistake, I first focus on their emotional state and need support.

Select one option in each column

Question 3

Statement	Most Like Me	Least Like Me
A I am comfortable with periods of silence during a discussion if it means others can fully process the information.
B I prefer to fill silence to keep the conversation moving and ensure clarity.

Select one option in each column

2

Module 1: Section B: Conflict & Response

Instructions

Rate how often you practice the following behaviors (1=Never, 5=Always).

In a tense conflict, I consistently pause to understand the other person's underlying stress before I speak.

Never

1

2

3

4

5

Always

When an error occurs, I focus my response strictly on the process failure, not on the person responsible.

Never

1

2

3

4

5

Always

I adjust my communication style significantly based on whether I am talking to an Executive Leader, a Team Lead, or a CRW etc.

Never

1

2

3

4

5

Always

3

Module 2: Value & Drive Alignment (Motivators)

Instructions

Distribute 5 points between the two statements based on which one is the stronger driver of your actions. (Example: 5/0, 3/2. Total must equal 5).

Question 7

My greatest satisfaction comes from seeing a process become highly efficient and profitable.

My greatest satisfaction comes from seeing others achieve their potential and feel supported.

Total: 0 / 5 points

Question 8

In a disagreement, I am driven by the need to ensure I maintain my personal autonomy and authority.

In a disagreement, I am driven by the need to maintain team harmony and collaborative balance.

Total: 0 / 5 points

Question 9

It is generally more effective for me to personally step in and resolve complex issues for my team.

It is generally more effective for me to coach team members to resolve complex issues independently, even if it takes longer.

Total: 0 / 5 points

Question 10

I am highly motivated to lead a department that is recognized for setting industry standards for quality and achievement.

I am highly motivated to lead a department that is recognized for its supportive culture and positive internal well-being.

Total: 0 / 5 points

4

Module 2: Motivation Alignment

Instructions

Rate the following statements (1-5).

I genuinely feel rewarded when I dedicate significant time to providing emotional support and encouragement to a struggling colleague.

Strongly Disagree

1

2

3

4

5

Strongly Agree

I believe that true empowerment means ceding my control and trusting a client or team member's decision, even if I foresee risks.

Strongly Disagree

1

2

3

4

5

Strongly Agree

5

Module 3: Skill & Strategic Impact (Competencies)

Instructions

Rate your current level of effectiveness for the following competencies (1=Ineffective, 5=Highly Effective).

Empower to Uplift (Power Dynamics): I am highly skilled at mediating conflicts between subordinates where a difference in role or title is the primary source of tension.

Ineffective

1

2

3

4

5

Highly Effective

Strategic Acumen (System Thinking): When a major issue/conflict occurs, my priority is designing a new, comprehensive system to prevent recurrence across all DGHS departments.

Ineffective

1

2

3

4

5

Highly Effective

Feedback & Accountability: I can deliver direct, critical feedback about performance while ensuring the recipient feels respected and motivated to improve.

Ineffective

1

2

3

4

5

Highly Effective

Change Leadership: I effectively translate complex strategic goals into clear, motivating, day-to-day actions for my entire team.

Ineffective

1

2

3

4

5

Highly Effective

Resilience: I maintain a positive, supportive presence for my team even when facing major personal and professional setbacks and stress.

Ineffective

1

2

3

4

5

Highly Effective

6

Qualitative Assessment (For Debriefing)

GENSHAI Step 6 Application: Describe a recent time you had to Uplift (Step 6) a DGHS team member who challenged a policy or directive you implemented. How did you handle the difference in authority, and what was the outcome? *

Required - Please provide a detailed response

GENSHAI Step 7 Application (Pathway for Success): Describe a past conflict or failure (individual or team) that you successfully transformed into a Systemic Success Plan (Step 7). What was the single most important protocol change you implemented as a result? *

Required - Please provide a detailed response

Compassionate Communication Triad (CCT) Diagnostic

⚠️ Important: One-Time Submission Policy

Your Contact Information

Module 1: Style & De-escalation (Behavior) - Section A: Active Listening & Pace

Module 1: Section B: Conflict & Response

Module 2: Value & Drive Alignment (Motivators)

Module 2: Motivation Alignment

Module 3: Skill & Strategic Impact (Competencies)

Qualitative Assessment (For Debriefing)